Implementation Execution

During the Implementation Execution stage, our enCompass℠ implementation methodology seamlessly manages the complexities of major change. It ensures that there is a structured process that deals with resources, decision-making, resistance identification and resolution, conflict management, skills enhancement, organizational development, metrics and performance results, coaching, mentoring and behavioral change.

We do this by immersing ourselves in the organization and applying the six dimensions of our enCompass℠ Implementation Execution model. And as client resources are developed, we begin to transition skills, knowledge and leadership for sustained long-term performance.

Work Stream and Project Execution

Most major changes are made of many smaller changes delivered in an integrated way. This component of enCompass℠ is where change is truly made. Our implementation experts will work jointly with your people to implement new procedures, processes, skills and behaviors to ensure that results are attained and sustained faster and with less drama. It is a normal, healthy response for people to resist change, any change, no matter how small. Our implementation experts are skilled at people solutions related to technical operational changes to ensure results are not only achieved but also sustained.

Training and Skills Development

We recommend real-time, on-the-job training when possible, because we believe people learn through doing. Whether it is Supervisory Development, Lean Six Sigma training or Job-Specific training, our skills development approach equips your people to meet your strategy. Additionally, we offer comprehensive enCompass℠ skills development for clients that want to build internal competencies for Business Excellence — we have integrated the various components of our enCompass℠ framework with formal classroom coursework.

Performance Analytix℠

Performance Analytix℠ is best described as a service that dramatically accelerates an organization’s ability to turn data into visual business intelligence to allow for enhanced decision-making for all or any part of the business value chain.
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Improvement Operating System

The Improvement Operating System is often the least understood component of enCompass℠ — yet, in our opinion, is a critical element necessary to ensure results are effectively attained and sustained.

In short, our Improvement Operating System is a structured, disciplined implementation framework and process that overcomes the types of implementation barriers often present in many organizational initiatives. The Improvement Operating System does the following:

• Educates and trains all levels of an organization about the journey of implementation and how people respond to change.
• Creates a formal structure and instills a disciplined implementation process, ensuring that each person in the process has clear roles and responsibilities and is contributing to the process.
• Separates the daily operations of serving the customer from the operations of the implementation process.
• Creates visual implementation process metrics to ensure that operational objectives are met and that new behaviors are adopted at all levels of the organization.
• Manages the initiative implementation process by ensuring the right resources are involved, decisions are made, communication and feedback happen, resistance is identified and managed, conflicts are resolved, results are attained and sustained, and people are developed to sustain the improvements and results.

Organizational Development

During implementation execution, the organizational improvement plan is delivered concurrently with operational improvements to ensure that the organization and its people are able to sustain the rapid changes. Leadership development happens, resources are skilled, changes are integrated with human resource processes, and rewards are aligned with expected new behaviors and results. The secret to institutionalize an initiative such that it becomes the new way of doing business resides here.

Behavior Change

How do you change culture? One behavior at a time. How do you change behavior? One action at a time. enCompass℠ focuses on measuring behavior in addition to just measuring activities, deliverables and operating results. We have learned that a head nod in a meeting does not mean that people will change. Leaders may be required to lead in new ways. Managers may need to manage in new ways. Workers likely will need to work in new ways. New behaviors ultimately define long-term success on any initiative. Through our work with hundreds of organizations, we understand the human element of change. We understand that training does not necessarily mean new skills for employees are learned and applied. We know that behavior change is paramount to achieve innovative solutions with lasting results.

Step 5: Sustainable Results